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[Case Study of Corporate Mobile Phones and Smartphones] BPO Services <Building Comprehensive Management>

One-stop service for accepting repair requests from users, arranging spare machines, and collecting faulty equipment!

We would like to introduce a case study of the "Comprehensive Mobile Business Support Service (Marumo)" and "STJ Fault Support (i) 1 Year" in building comprehensive management. In the company, when a smartphone malfunction occurred, repair requests were made through the internal device management department via the telecommunications provider, but there were challenges such as the time-consuming process. After the implementation, by outsourcing the response contact point for malfunctions to our company, it became possible to handle repair requests from users, arrange for spare devices, and collect malfunctioning equipment in a one-stop manner. 【Case Overview】 ■Challenges - Need to reduce processes - Lack of knowledge about MDM, leading to operational pressure ■Effects - One-stop response - MDM professionals handle the situation, reducing the burden on the management department *For more details, please download the PDF or feel free to contact us.

• Company：STJグループ（株式会社サンテレコムジャパン、株式会社STJレンテック）
• Price：Other

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